Privacy Policy Taxi Slot — Malaysia Personal Data Protection

Taxi Slot ("we", "platform", "Taxi Slot") takes your privacy very seriously. This Privacy Policy explains in detail how we collect, process, store, share and protect your personal information when you use the Taxi Slot platform at taxislot.bet.

This policy is formulated in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and serves as the guiding framework for all data processing activities at Taxi Slot. By registering an account or using any Taxi Slot service, you give informed consent to the collection and use of your personal information as described in this policy.

If you have any questions about how we handle your personal data, please contact our Data Protection Officer by email at support@taxislot.bet.

Taxi Slot collects various types of personal data depending on your interactions with our platform. The following are the categories of data we may collect:

We do not collect sensitive data such as medical information, religious beliefs or political views. All financial data related to Malaysian payment methods such as Touch 'n Go, DuitNow and FPX is processed through secure, licensed payment channels.

Taxi Slot collects personal data through several key channels:

• Account Registration: When you complete the Taxi Slot registration form, you provide basic information such as your name, phone number and email directly.
• KYC Verification: To meet legal requirements, we may request a copy of your MyKad or passport to verify your identity before processing withdrawals.
• Financial Transactions: Every time you make a deposit or withdrawal via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), the relevant transaction details are automatically recorded.
• Platform Usage: Technical data such as IP addresses, device type, and browsing history are collected automatically via cookie technology and server monitoring.
• Support Communications: When you contact the Taxi Slot support team via live chat, WhatsApp or email, conversations may be recorded for quality and training purposes.
• VIP Program: Your gaming activity used to calculate VIP points and cashback eligibility is also recorded in our system.

Taxi Slot uses your personal data solely for legitimate and reasonable purposes, including:

• Account Management: Creating, maintaining and managing your Taxi Slot account, including processing logins, withdrawals and profile updates.
• Payment Processing: Processing deposits and withdrawals securely and accurately via your preferred Malaysian payment methods.
• Legal Compliance: Meeting Malaysian legal requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Platform Security: To detect and prevent fraud, account abuse, and other harmful activities that could compromise the safety of the platform and other players.
• Service Improvement: Analysing usage patterns to improve the interface, platform performance, and overall gaming experience.
• Communications: Sending important account notifications, promotions you have subscribed to, and platform policy updates.
• VIP Rewards Programme: Calculating and crediting VIP points, cashback and other rewards based on your play activity.

Taxi Slot does not sell, rent or disclose your personal data to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

• Service Providers: Licensed game providers (such as Live Casino and slots providers) may receive the game data necessary to deliver their services. All providers are bound by strict data confidentiality agreements.
• Payment Providers: Required transaction information will be shared with Malaysian payment providers such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX banks to process your transactions.
• Malaysian Authorities: We are required to disclose information to the relevant Malaysian authorities when mandated by law or to comply with official investigations.
• Professional Advisors: Our accountants, lawyers, or auditors may need to access certain data within the scope of their work, subject to professional confidentiality obligations.

Taxi Slot implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure. These measures include:

• 256-bit SSL Encryption: All communications between your device and Taxi Slot's servers are encrypted using 256-bit TLS/SSL protocol — the same security technology used by Malaysia's leading financial institutions.
• Secure Servers: Your data is stored in certified data centres with strict physical and electronic access controls, including 24/7 monitoring.
• Access Controls: Only explicitly authorised Taxi Slot staff may access personal data, and every access is logged for audit purposes.
• Regular Security Testing: We conduct regular penetration testing and security audits to identify and address any vulnerabilities.
• Incident Management: We have a clear incident response procedure in place. In the event of a data breach, we will notify affected users and the relevant authorities within the timeframe stipulated by the PDPA.

Taxi Slot retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by Malaysian law. The following outlines our data retention guidelines:

• Active Account Data: Retained for as long as your Taxi Slot account remains active.
• Data After Account Closure: Retained for 5 years following account closure to comply with Malaysian AML and tax requirements.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's accounting and legal requirements.
• Support Communication Records: Retained for 2 years from the date of last communication.
• Technical Log Data: Retained for 90 days for security and debugging purposes.

Once the retention period expires, your personal data will be securely deleted using methods that ensure the data cannot be recovered.

Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by Taxi Slot:

Taxi Slot uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Taxi Slot platform.

Taxi Slot reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. When material changes are made:

• The "Updated" date at the top of this page will be revised
• In-platform notifications will be sent to all active Taxi Slot members
• For significant changes, a notification email will be sent to your registered email address

We encourage you to review this page periodically so you stay informed about how we protect your privacy. Continued use of the Taxi Slot platform following any amendments constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how Taxi Slot handles your personal data, please contact our Data Protection Officer (DPO):

• Email: support@taxislot.bet (please indicate in the subject line: Privacy Enquiry)
• Live Chat: Available 24/7 on the Taxi Slot platform
• Response Time: Within 21 business days for formal data-related requests